Privacy Policy

Effective Date: November 19, 2024

At FoodCaart, a service of Sharknet Technologies, your privacy is our top priority. This privacy policy outlines how we collect, use, and protect your personal information when you use our app. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our services:

Personal Data

While using our app, we may collect personal data that identifies you directly. This may include:

Customer (Default User)

  • Email address

  • Full Name

  • Profile Picture (if selected)

  • Phone Number

Vendor 

  • Email address

  • Full Name

  • Cnic
  • Profile Picture (if selected)

  • Phone Number

 Location Information (Mandatory)

To provide you with the best experience, sharing your location is mandatory to view nearby restaurants and offers. We collect precise location data through your device’s GPS to show relevant restaurants and offers based on your location. You can disable location sharing in your device settings, but this may limit the functionality of the app.

Usage Data

We may collect data on how the app is accessed and used. This may include:

  • Device Information (such as device model, operating system version, etc.)

  • IP address

  • App Usage Data (such as features used, time spent in the app)

  • Crash Data (if the app experiences errors)

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to monitor activity in our app and collect information. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some features of the app may not function properly without cookies.

How We Use Your Information

We use the collected data for various purposes, including:

  • To provide and maintain our services, especially location-based services.

  • To personalize your experience and show relevant restaurants near you.

  • To notify you about changes to our services or new features.

  • To monitor usage trends and improve our app.

  • To communicate with you (e.g., to respond to inquiries or support requests).

How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

  • With Service Providers: We may share your data with third-party service providers who assist in operating our app (e.g., cloud hosting services, customer support services).

  • For Legal Compliance: If required by law, we may disclose your data to comply with legal obligations or respond to lawful requests from public authorities (e.g., court orders).

  • In Case of Merger or Acquisition: In the event of a merger, acquisition, or asset sale, your personal data may be transferred.

Return and Cancellation Policy

Foodcaart is a subscription-based food delivery application. The following terms and conditions apply to our return and cancellation policy:

Subscription Cancellation
In the event that a vendor subscribes to our platform and subsequently cancels their subscription, Foodcaart will not provide a refund for the subscription cost.

Technical Errors and Payment Issues
If a technical error occurs regarding subscription payment, where the payment is sent by the vendor but not received by our system, our dedicated team will provide assistance to resolve the issue. In such cases, the payment gateway or the vendor’s bank may be responsible for any technical issues or delays.

Payment Disputes and Refunds
Foodcaart will not be liable for any payment disputes or issues arising from the vendor’s bank or payment gateway. In the event of a payment being stuck in the pipeline, the vendor’s bank or payment gateway will be responsible for resolving the issue.

Delivery Policy

Foodcaart is pleased to offer two convenient food delivery plans tailored to meet the diverse needs of our vendor partners .

Self-Delivery
If you have your own delivery team, use our platform to reach more customers , ideal for vendors with existing logistics
infrastructure.

Third-Party Delivery Integration!
For vendors without in-house delivery capabilities, Foodcaart provides an innovative solution. Vendors can seamlessly integrate third-party delivery services into their operations by simply copying the customer’s delivery location.
This feature enables vendors to focus on their core business while ensuring timely and efficient order fulfillment.

Foodcaart’s Upcoming Advanced Food Delivery Services 
Foodcaart is pleased to announce the forthcoming launch of our proprietary food delivery services, designed to revolutionize the way customers experience food delivery.This innovative platform will provide a seamless, efficient, and unparalleled delivery experience, ensuring that customers’ favorite cuisine is delivered promptly to their doorstep .We are excited to bring this game-changing service to the market near future , further solidifying Foodcaart’s position as a leader in the food delivery industry.

Data Security

We prioritize your privacy and take reasonable steps to protect your personal data. However, no method of data transmission or storage is 100% secure, and we cannot guarantee its absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

Your Rights and Choices

You have certain rights regarding your personal data:

  • Access and Correction: You can request access to and update your personal data at any time.

  • Deletion: You can request that we delete your personal data.

  • Opt-out of Marketing Communications: You can opt-out of receiving promotional emails by following the unsubscribe instructions in each email.

Children’s Privacy

Our app is not intended for children under 13, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 13, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update our privacy policy periodically. We will notify you of any changes by posting the new policy on this page. Please review this policy regularly to stay informed of how we are protecting your information.

 User Data Deletion

You have the right to request the deletion of your personal data at any time. To delete your account and associated data, please follow the instructions below:

  • Via the App:  Navigate to the settings section of the app and select Delete Account. Follow the prompts to confirm the deletion
  • By Email:  Send a request to our support team at sharknettechnologies@gmail.com with the subject line Request for Data Deletion. Please include your account details for verification.

Once your request is received, we will process it and delete your account and all associated personal data within 30 days. Please note that after data deletion, your account will be permanently deleted, and you will lose access to your previous order history and personal information.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

  • Company Name: Sharknet Technologies

  • Email: sharknettechnologies@gmail.com

  • Address: Sagiaan Ravi Bridge, Waterland Park, Near Taj Company, Post Office Shahdara Bagh, Lahore

 

Scroll to Top